Payment Plan Terms and Agreement

Our payment plan terms and agreement provide flexible financing, clear guidelines, and hassle-free options to ensure smooth, worry-free transactions.

For clients approved for in-house financing, Whale Done Systems & Integration offers flexible in-house financing options, subject to approval. If approved, the following terms apply:

1. Available Plans

1. 6-Month Plan:
   • Requires a 30% down payment at the time of service completion
   • Remaining 70% is divided into 6 equal monthly payments
   
2. 12-Month Plan:
   • Requires a 30% down payment at the time of service completion
   • Remaining 70% is divided into 12 equal monthly payments

2. Agreement Format

• The selected payment plan will be documented directly on the client’s invoice, including the deposit amount, payment schedule, and total financed balance.
  
• No separate contract is required. These items become binding once the invoice is signed and the deposit is paid.

3. Automatic Payments

• A valid credit or debit card must be placed on file at the time of agreement.
  
• Monthly payments will be automatically charged to the card on file on the agreed payment schedule.
  
• If the card is declined or needs updating, the client must provide a new payment method within 3 business days.

4. Late or Missed Payments

• A $35 late fee will be applied to any payment not successfully processed on its scheduled draft date.
  
• Whale Done reserves the right to pause warranty coverage and/or institute collection efforts on any account more than 7 days past due.
  
• Accounts over 7 days past due may be considered in default and subject to collections.
  
• Clients agree to be responsible for all fees associated with collection activity.
  
• Clients who default on their payment plan may be ineligible for future payment arrangements.

5. Interest & Processing Fee

• Whale Done’s payment plans are 0% interest.
  
• A 4% credit card processing fee is applied to the total financed balance and is already included in the monthly payment amount.

6. Completion of Work

• A project is considered complete once services have been performed in accordance with the invoice.
  
• Clients must submit completion concerns until the financed balance is paid in full, regardless of ongoing payments.

7. No Cancellations or Refunds

• Once work has begun, the payment plan agreement may not be canceled.
  
• The initial deposit is non-refundable.

8. Early Payoff

• Clients may pay off the full remaining balance at any time with no prepayment penalty.

9. System Ownership & Warranty

• The installed system remains the property of the homeowner.
  
• However, warranty coverage may be suspended if payment terms are not met.